To be honest, they don't have infrastructure to meet the demand. You will be lucky if you get above 10mbps. This is true for all the telcos in India. If you see the LTE speed across the world, then it's way beyond what we get in India. At times, you get better speed but cannot be compared with speed across the world.
When you contact customer care, their standard reply “Sir we will look into the issue and update you.” Or “ We are aware of the problem in your area and we are gradually upgrade the network”. I've complained to all the telcos but nothing happened. They are working on it since 6 months.
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