Frage
Antwort
Lösung
am 28.07.2020 10:49
Dear Team,
I have contacted the Vodafone customer service and I have already initiated the cancellation of my contract. However, I was asked to send a letter to Kundenservice in Erfurt so that the contract may be terminated immediately since I have a "Confirmation Letter" from the University Student Accommodation Services that I have an internet service from them and so my contract with Vodafone has to be terminated immediately.
The Vodafone Kabel Kundenservice in Erfurt sent me a message that I should come to this platform and create a new thread for the English Speaking Customer Service to help me do this. That is why I have come here.
Please see it to that you cancel the contract immediately so I do not pay double money until October.
Sincerely,
Marian Ofori-Amoafo.
Gelöst! Gehe zu Lösung.
am 29.07.2020 21:27
Hi Marieross5,
thanks for you pm.
Unfortunately I cannot confirm an earlier termination date. The confirmation for October 2nd will remain.
This is the earliest possible termination date at the end of the contract period.
Regards
Stephan
am 28.07.2020 17:19
Hi Marieross5,
welcome in our Community.
For a closer look I need some information from you. Please send me a private message with the following information:
your name
your address
date of birth
your customer number
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan
am 29.07.2020 18:03
I have sent you the message
https://forum.vodafone.de/t5/Störungsmeldungen-Internet-TV/English-Service/m-p/2381930
am 29.07.2020 21:27
Hi Marieross5,
thanks for you pm.
Unfortunately I cannot confirm an earlier termination date. The confirmation for October 2nd will remain.
This is the earliest possible termination date at the end of the contract period.
Regards
Stephan
am 29.07.2020 21:37
am 31.07.2020 20:18
Hi Marieross5,
I'm sorry, but that information was not correct.
Regards
Stephan
am 31.07.2020 20:38
am 03.08.2020 15:54
Hello Marieross5,
I close this thread now.
Best regards
Tina