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[BlendM]

Hello there,

I have received my router as a new customer but autoregistration is failing and I need a technician to activate my internet connection. I have already called the support team and they told me that someone will call you to set an appointment, but that was almost 3 days ago and nothing yet. Can you please check what is going on?

I can forward the contract details on your request. 

Best regards,

Blend

[pRo-Marco]

Hi Blend,

I will have a look at the ticket. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[BlendM]

Hi Marco,

Thank you for getting back to me. I just sent you the information that you requested on a private message.

Best,

Blend

[pRo-Marco]

Hi Blend,

the technician will call you to arrange an appointment.

Please keep me informed, if everything works out.

Kind regards

Marco

[BlendM]

Hi Marco, 

I wanted to inform you that I didn't receive any call from the technician yet, and it's been already more than 1 week without internet connection in my home. Can you please check with this guy?

Best regards,

Blend

[pRo-Marco]

Hi Blend,

the call should come today. Sorry for the delay.

Kind regards

Marco