Constant Speed Problems on my Red200 Cable Line.

[John_Egerton]

Contract: Red 200 Internet & Phone

Router:  Vodafone Docsis 3.1 (Your Device)

Hello,

I am hoping that you are ok speaking in English?

I have the Red 200 package since the beginning of July and my speed is consistently slow.

Last night it was so slow that the Vodafone speed check did not complete after doing the ping test. I tried this lots of times.

The average speed since July has been around 30mbs, but this is only because 1 time I tried the speed check it reached 99mbs.

I have the router plugged directly into the cable coming into the house, so no disturbance from repeaters, boosters etc.

I have also tried using the LAN cable and the problem is still there.

Because I don’t speak German yet, I’m unable to call the support line.

Because I work from home a lot, this isn’t something that I can really use. I have to join online meetings all the time and my connection regularly drops out because of the speed fluctuations. It also makes streaming impossible.

Could someone please help me resolve this and tell me what my options are if this does not get resolved?

Kind regards,

John

[John_Egerton]

Hi Fred,

Can you tell me if the restrictions are still planned to be lifted this month?

Do you have an exact timeframe?

Thank you,

John

[ERFD]

Hello John_Egerton,

according to the current planning, it will be repaired in September.

Best regards Fred