Frage
Antwort
Lösung
am 07.06.2022 21:16
Hi:
During the last days I have been experiencing internet connection problems. The internet connection just stops for several hours and the router light (Power / Cable) is blinking and not able to synchronize. I have to turn off the router several times and turn on, and sometimes it works.
For example it did not work during the whole day yesterday 6th of June 2022, neither on 5th June during the evening. Today (7th June) it worked from 9 to 18:30 and stopped working for a couple of hours. Just now 21:00 it is working.
This constant interruptions are a problem for us because we are working from home.
Please find my data below:
Please I need a solution. I have tried emailing the email address in my invoice (business@unitymedia.de) and the phone number 0800 / 9100 300, but we no answer.
Thanks
am 08.06.2022 11:28
Hello XXX,
Thank you for your message. Unfortunately, I have to inform you that we moderators cannot offer business support here in the forum. The written support via the forum is exclusively for private customers. I would therefore like to ask you to call the business hotline directly. You can reach this under: 0800 9100 300
Thank you for your understanding.
Many greetings,
Maria