Cancel contract

[Ramakant208]

Hi People,

I am having a very big problem with Vodafone. I have internet connection from Vodafone but since almost an year I am having problems with vodafone internet and I got the router also changed in around Sept-October 2019 but I am still having problem with internet.

One more problem I am facing is, whenever I call everyone gives me a different information, first people try to solve the problem and then they inform me that in case Vodafone is not able to fix my problem then I can cancel the contract before the contract end date as well. But there are some people who say it is not possible and sometimes people are not friendly and say that they cannot talk to me as my German is bad and they cannot repeat things to me. 

With all this problem I want to cancel the contract.

Finally I found someone who said yes, it is possible and I have to write to kontakt@vodafone.com but when I wrote there I got a response as I need to use the contact form and I do not get any way to write thus writing in this forum.

I have also tried twitter channel but no one responds to me there as well.

Please help, I want to get out of the vodafone contract.

Please help!! It is taking a lot of my energy and peace from my life.

[Martin59]

Hello Ramakant208,

whether early termination of the contract is possible must first be examined. However, I would be happy to take a closer look at the facts of the case.

Please send me a PN with your name, address, date of birth and customer number.

Please let me know again as soon as you have sent the message.

Best regards, Martin

[Martin59]

Hello Ramakant208,

further communication takes place in public. 

I would like to send you a technician who will check the connection on site.

Can you ensure access to the building services? 

The second is that due to current developments we have to take certain precautions. We need to know if there are any symptoms in your household that could be related to Covid-19. We do not want to offend you, of course, but on the other hand we do not want to put more people at risk unnecessarily.

Best regards, Martin

[Tobias]

Hey,

my colleagues will contact you 🙂

Regards

Tobias

[Martin59]

Hello Ramakant208,

I will credit your account with 50% for the months of May and June.

According to the technician he replaced the antenna socket and the line was ok.

The malfunction continues in the same way?

Best regards, Martin.

[Martin59]

Hello Ramakant208,

I can only take May and June into account for the credit note, as the last malfunction report is from October 2019.

For early cancellation, please contact the Complaints Management via the contact form in the Customer Center or in writing.

You can reach the Complaints Management in writing at the following address:

Vodafone Kabel Deutschland
Kundenservice
99116 Erfurt

Best regards, Martin 

[Martin59]

Hello Ramakant208,

the requests will be answered one after the other, so a faster processing is unfortunately not possible.

I can send you a technician again, because the signals still do not look good.

If that is okay with you, please let me know here.

Please do not send us a PN anymore, but answer here.

Best regards, Martin

[Martin59]

Hi Ramakant208,

please answer publicly. Further PN will not be answered from now on.

You complain that you have to wait so long for an answer, I answered you on 29.06.2020 and I am waiting for an answer from you.

On my question whether I should send you a technician past, you have not yet received.

Many greetings, Martin