Cable internet drops regularly, all day and night

[Kidcapricious]

Since December my wifi has been dropping regularly and then coming back within less than a minute, multiple times all day and evening. It's making both working and socializing (video calls, due to lockdown) equally impossible. I don't speak good enough German to call the helpline.

Please let me know what other info you need.

Thanks,

Kat

• contract:  Red Internet & Phone 250 Cable 
• modem:   FRITZ! Box 6591 Cable 
• loaner device / own device:  Loaner
• error:
  Our speeds are generally excellent, but the wifi drops out regularly during the day and evening. It's more common during the day, when it can happen upwards of 10 times an hour. I've tried rebooting the router and this doesn't fix the problem.
• How is your terminal connected to the modem :  WLAN. We use a Fritz Repeater 1200 too.   
• browser: Chrome, Firefox, Safari 
• operating system:  Happens across windows, mac and iOS devices
  
• Start and  period of  the disturbance: Mid-December onwards. Sporadically throughout the day and evening.
• Signal values . see attached image
  
• fault  hotline measures:  Not called the hotline - don't have good enough German.
• where do you live Berlin 10247

[csomm004]

I think the last Canals DBMV are not good but anyway try to optimized your Wlan

In Berlin you have DFS CHannels. It menas Channel 100 is very bad for Big Citys

Change the CHannel in Fritzbox to Channel 48 and chek your Mesh Repeater has really a Mesh connection.

Try to set Settings like in the Pictures

1 picutre here one in attachment

[Kidcapricious]

Thanks for the suggestion. I tried this, it didn't help at all. Same problem persists.

[pRo-Marco]

Hi Kidcapricious,

please check the WiFi withou your repeater. Do the drop perisist?

Kind regards

Marco

[Kidcapricious]

The drops were happening before we got the repeater.

[Moni_GK]

Hello Kidcapricious,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Kind regards

Moni

[Kidcapricious]

Hey Moni. Thanks for responding. I've sent this info via pM

[ERFD]

Hello Kidcapricious,

is there anything showing in the logs about the WLAN dropouts. Are the devices switching between the channels? Have the SSIDs of 2.4 GHz and 5GHz been separated? Has Band Steering been deactivated?

Best regards Fred

[Kidcapricious]

Hallo Fred.

Could you explain how I can check these things? I'd be happy to provide this info, but I'm not sure exactly how.

Best,

Kat

[ERFD]

Hello Kidcapricious,

do you know someone who knows a bit about the technique? Otherwise, we also have a guide, but everything in German. All settings can also be found in the manual.

Best regards Fred