cancel my WLAN-Hotspot-Flat

[pangpang]

Hallo!
I applied WLAN-Hotspot-Flat online last year. 

But I will leave Germany recently so I cancelled my contract last month. I received the comfirmation of the cancel and the Vertragsende is 22.05.2018. However, I can still use the WLAN now!  Why? Could you please tell me that whether I cancelled my contract successfully?

Also， I forget the user name and password to login my account.

What should I do now？

Thanks a lot!

[Thomas]

Hi pangpang,

i'll take a look at this. Please send me your customer number, name and address in a private message. Then reply here again.

Regards

Thomas

[pangpang]

HI Thomas,

I had sent you my customer number, name and address just now.

Best

pangpang

[Thomas · Accepted solution]

Hi pangpang,

the contract has been terminated since 22.05.2018. So everything is all right.

Regards

Thomas

[pangpang]

Dear Thomas,

But why I can still use it now? Shoud I pay for this? Will the money be deducted from my bank account this month (and next month)?

Best,

pangpang

[Thomas]

Hi pangpang,

here is no longer a contract. Therefore, access to the hotspots should no longer work. Are you sure you are still connected to the hotspot through your account?

Regards

Thomas

[Thomas]

Hi pangpang,

no invoice can be issued without a contract. I don't know why you still have access.

Regards

Thomas

[pangpang]

Hi Thomas,

I am sure I are still connected to the hotspot through my account. So I afraid about the money.

Best

pangpang

[Tina]

Hello pangpang,

I can only tell you once more: there is no more contract.

Kind regards

Tina

[pangpang]

Dear Thomas,

I received the following letter this today.

Ihre neue Rechnung

Sehr geehrter Herr ******,

Ihre neue Rechnung für die Kundennummer ****** ist da. Loggen Sie sich gleich unter vodafone.de/meinkabel ein und gehen Sie auf Rechnungen.

Ist Ihnen etwas unklar? Dann schauen Sie sich unsere Musterrechnung oder das Hilfe-Video dazu an.

Wissen Sie Ihre Zugangsdaten nicht mehr? Legen Sie sie einfach neu an unter Passwort/Benutzername vergessen. Ihren Aktivierungscode finden Sie in Ihrer Auftragsbestätigung.

Freundliche Grüße
Ihr Vodafone-Team

I had sent the letter above with the Kundennummer in a private message.

Could you please tell me that is this my new account? I don't know why it exists.

Anyway, Is there some contract associated with it？

Best，

pangpang