How to cancel Wifi Hotspot Flat option?

[Masquer]

Please help me to turn the option off -- I don't need it anymore, but can't find interface to cancel it.

[Grit]

Hello Masquer

you can deactivate this option in your customer portal.

Regards

Grit

[Masquer]

I searched thru the whole customer portal, but I can't find it.
Please point me with a direct link or screenshot.

[Grit]

Hi,

Is it just the Homespot option or do you mean a real Hotspotflat? This is a fundamental difference. You can find the option under "booked options" in the customer portal and cancel it. You can cancel the flat via the contact form.

Regards

Grit

[Masquer]

The form you linked me to doesn't help, it just keeps asking me over and over what am I looking for.

[Grit]

Which of the two links? If you use the contact form, you enter "Kündigung", then at a certain point you can send an e-mail about it.

My English is not good, so I still don't know exactly what you want to cancel. Tell me if it's the Hotspotflat or the Homespot option. I can certainly help then.

Send me a private message with your name, address, customer number and date of birth.  After that, please sign in again here in the post.

Regards

Grit

[Masquer]

The link to contact form with some wizard. I do choose "Kündigung" but I don't get what is that certain point where I can send an email. Should I keep asking the same request to wizard several times? Should I ask specifically to let me email? Should I type it in German? This is totally unintuitive and frustrating.

The option I want to cancel is "Wifi Hotspotflat Flat", not Homespot, I never mentioned Homespot.

I've contracted with Vodafone in May, it was not connecting, cable damaged, and was fixed only after over a month. This is the only reason I bought Hotspot Flat -- to be able to connect at least to public Wifi spot. Now my cable is finally fixed and I don't need it anymore. Why is that a problem to turn it off, why is there is no simple button? My experience is already awfull, please, just help me at least with my simple request oh my god!

[Grit]

Correct, the specifications in the form must be filled out in German. You can then write English in the free text. But this has become unnecessary. I have taken over the notice for you. You will receive the confirmation within the next days.

Regards

Grit

[Masquer]

Hello, its been already 3 weeks, but the option is still there.

Could you please be so kind to finally turn it off and also refund my Wifi Hotspot Flat bill for August?

[Grit]

Hello Masquer,

have you looked at the termination confirmation? There is the cancellation date. This is the 31.08.2019. Every contract has a duration and cannot be terminated immediately, also this contract. So there will be no refund, because the end of the contract is not yet reached.

Regards

Grit