False charge

[Andrei1990]

Hello everyone,

My customer number is xxxxx
The problem is that last week Vodafone charged me with 14,78 euro and i do not know why, i took a look at my bank debit papers and i found this.

Why is another customer number here, and why Vodafone took me this amount because i have only a contract so only a customer number. Thank you!

EDIT: Customer number and bank details edited. Please send these informations only to our moderators after beeing aksed to do so. Boris 

[Thomas]

Hi Andrei1990,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Andrei1990]

I have the same contract as before I moved to the new address in January. I had a problem at beginning at the year, the guy from the office made a mistake and instead of transfer of the contract, he made me a new contract for the curent location but was not activated. So after a month of phone calls i received the router from my actually contract, with my customer number that i sent to you. After i was at another office to ask if i have another contract activated and they told me that i have only a contract, the one that i made it in September-October last year. This is the first month i think when this amount of money are charged from my account.

[Thomas]

Hi Andrei1990,

your current contract was moved to the new address. Why it was made an new contract in the shop? There are now 2 contracts at the same address.

Regards

Thomas

[Andrei1990 · Accepted solution]

I do not know why,  it was a misunderstanding but we found a solution and thank you for understanding.

 I appreciate your help!