Wrong Invoices

[medicol]

Hello,

I am Kabel customer and I accepted your offer about GigaKombi.

I email you sent me on 10 June I read:

Vodafone RED XS mit Neuvertrag einmalig 39,99€

Vodafone RED XS mit Neuvertrag monatlich 29,99€

Anschlusspreisbefreiung einmalig 39,99€

24 x 5 Euro Rabatt für Vertragsabschluss monatlich 5€

GigaKombi Vorteil monatlich 10€

12 Monate x 10 € Rabatt - inklusive monatlich 10€

So it was written I must pay 4,99€ per month.

1st invoice (***)  I paid 56,75€ (good welcome!)

You forgot Anschlusspreisbefreiung

You forgot GigaKombi vorteil for period 17.06.2020 - 16.07.2020

Moreover I expect a GigaKombi vorteil anteilig 7 days of 2,26 € but I see only a  GigaKombi gutschrift od 1,61€

2nd invoice (***)

I see refund of 39,99€ (Korrekturgutschrift) that I think it is Anschlusspreisbefreiung 

Still missing GigaKombi vorteil for period 17.06.2020 - 16.07.2020

Still missing 0,65€ for GigaKombi vorteil for period 10.06.2020 - 17.06.2020

Can please anybody take care about this and refund me?

Edited cause of persona data / LG, Su

[Falkenhorst]

GigaKombi credit is always granted for the billing period

[medicol]

but was missing for 17.06.2020 - 16.07.2020

can anybody from Vodafone here help me?

[Falkenhorst]

what "Rechnungszeitraum" does the current bill have?

what is under "Zu Ihren Gunsten" in case of Giga-Kombi?

[medicol]

last invoice received: 17.7.2020 - 16.8.2020

I do not see any Zu Ihren Gunsten

[Lalapanzi]

Hi @medicol!

You don't see anything "Zu Ihren Gunsten"? Could you please post the invoice without any personal data please?

Regards

Lalapanzi

[medicol]

sure.

this is 1st invoice

[medicol]

and here 2nd invoice

both in attach

[Falkenhorst]

both invoices included the headline "Zu Ihren Gunsten" 

[medicol]

you are right, sorry

nevertheless still more than 10€ missing for 1st period invoice