Moving out of Germany and contract cancelation.

[mszewczyk91]

Hi,

I am currently a vodafone customer for both phone and dsl. I am leaving Germany by the end of the month but I will not get a deregistration form until 7 days before leaving (current law).

Could you please tell me if I can cancel my contracts then straight away? I've read in some other topic that I would have to pay for 3 more months which sounds crazy as I am not going to be here to use it.

Also how should I proceed with cancelation? Do I have to send an official letter to Vodafone?

Thank you very much for help.

[Der Ritter]

Yes, you do have to send a letter containing your de-registration to Vodafone in order to prove that you are leaving the country and be allowed to cancel your contract prematurely.

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@mszewczyk91@  schrieb:

I've read in some other topic that I would have to pay for 3 more months which sounds crazy as I am not going to be here to use it.

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No, this is not crazy, this is German Telecommunications Law.  Before this was changed to the way it is now (three months "on top" after cancellation and then end of story) you would have possibly been charged with the full sum until the regular end date of your contract, which could amout to quite a bit more.

[HeikeF · Accepted solution]

Hi mszewczyk91,

let me have a look and for that please send me a PN with both customer-IDs, the password and the link of this post here.

Regards

Heike

[HeikeF]

Hi mszewczyk91,

thanks for marking the thread as solved.

So I can close it now 

Thank you Ritter for your help here.

Have a nice week. 

Regards

Heike