Cancellation Contracts - Cable and GigaCube

[landronic]

Hello all,

I'm posting this here because I had no luck with finding an English speaker operator to answer my questions.

I have 2 contracts with Vodafone: 1 for the GigaCube and the other for Internet cable (both started in November 2018  ).

I'm moving out of Germany and I've already de-registered from KVR. Send Vodafone 2 letters to cancel the contracts earlier and I included also a copy of my de-registration paper. I got a reply for the Internet cable contract saying that they are processing my request and that the contract end on Nov 2020. No reply for the GigaCube.

I need to understand why the contract are not cancelled starting next month.

What's the status of my GigaCube contract?

Do I need to bring more proof that I'm leaving Germany?

Where should I send the router? Can someone help? I'm becoming a bit desperate because I'm moving out in a few days and I still haven't managed to cancel these contracts.

Thank you,

Luciana

@landronic Edit: Moved from "Gewinnspiele". Jens-K

[landronic]

I've managed to get touch with customer support on whatsapp (using google translate). They received my de-registration paper but apparently is not possible to cancel the contracts earlier.

I don't understand why. Why it was possible for other people in the same situation as mine?

What am I missing? Can someone please help me.

[MichaM]

Hi Luciana,

Welcome to the Community

Moving out of Germany: Norman has written a guide to help settle any issue about cancelling a fixed line contract (sending in the hardware etc). The article refers to Kabel contracts as well 

As regards your GigaCube: This is basically a subscription for 24 months.

Since you move abroad, however, I  will see what can be done about this once you send me a private message.

Best regards

Micha