Wrong invoice for vodafone Kabel

[ahmad0]

Hello, 

My name is Ahmad Hassan and I am a vodafone mobilfunk customer. 

But from the last 9-10 months Vodafone has been charging me for kabel connection as well which I dont have, I dont use and I didnt sign any contract. I have called numerous times on helpline, waisted so much time waiting in the queue but no one was able to help me, finally someone told me to write it here. One of your customer rep on help line told me that its a mistake with the names or bank details or whatever but it has already been 9-10 months and the issue is still unsolved.

I can forward you the customer IDs and the rest of the details so that you can check but please make sure that it is solved unlike the previous people whom I contacted and no one had any idea what to do.

Br

Ahmad

[Grit]

Hello Ahmad,

the question is, was the cable connection DIR charged or was it "only" erroneously debited from your bank account? This makes a difference in that I can't help you if you've already had a contract in place for 10 months and you're just signing up. If, however, a customer is debited from your bank account and there is no SEPA mandate, then I can initiate a clarification.

So, please describe in more detail what is going on.

Regards

Grit

[ahmad0]

Hello Grit,

Thanks for responding. But like I said earlier I never signed any contract for kabel, never gave any consent for SEPA mendate for kabel. I’m only a customer for Vodafone mobilfunk for almost 4 years now and the transactions for kabel started showing up out of nowhere.
In my opinion a mistake has been made while entering the data of some other customer which directed the transactions to my bank account.

I can provide you with the details of the transactions made for kabel which has customer ID etc and also my details and you can verify.

Thanks.

Br,
Ahmad

[Grit]

Hi ahmad0,

i need to know if it's a contract in your name or "just" a direct debit. As I wrote before, there is nothing I can do for you if you have a contract that has been in place for more than 10 months. Therefore it would be desirable, if you would tell me this first of all clearly.

Regards

Grit

[ahmad0]

Hi Grit,

It is “just” a direct debit.

Cheers!
Ahmad

[Grit]

Then send me the data of this direct debit by private message, i take a look at it. Please give me as much information as possible. After sending the DM, please contact me here again.

Regards

Grit

[ahmad0]

Hi Grit, 

I have sent you a private message.

Please have a look. 

Cheers!

Ahmad

[Grit]

Hi Ahmad,

can you please send me your IBAN so that I can compare it with the other one? Please via DM.

Regards

Grit

[ahmad0]

Done !

[Grit · Accepted solution]

Hi Ahmad,

aour money is already on its way back to you, but unfortunately it will take some time. We have deleted your bank details from our systems.  I would like to apologize for the fact that we have debited from your account. Your bank account was stored with a customer by a number turner. We corrected this immediately.

Regards

Grit