What should I do if the order form doesn't allow foreign number? (ENGLISH)

[wintercounter]

What should I do if the order form doesn't allow foreign number? Also I cannot find any number for support which I would be able to call to place my order on phone.

I'm not willing to get a German phone number, if it's not possible then I have to go somewhere else.

[Grit]

Hello wintercounter,

it should also be possible to enter a mobile number. What would you like to order? Are you already a customer or do you want to become one?

Regards

Grit

[wintercounter]

I have a Luxembourgish number. Every time I submit the form, I'm getting back an error that my area code is invalid (00352). I would like to order cable net.

[Thomas]

Hi wintercounter,

so you want to order Kabel Internet & Phone for an address in Germany? If the online service does not work, we can also do it here. Send me a private message with the address and what tariff you would like.

Regards

Thomas  

[Stephan]

Hi wintercounter,

thanks for your message.

On what date would you like to be connected?

Regards

Stephan

[wintercounter]

ASAP 🙂 Could you read the message I've sent to Thomas? Sent my details for him a few days ago. Also I don't quite understand your question. I just supposed to get the modem by post and use it, no?

[Stephan]

Hi wintercounter,

asap, so shall it be.

I asked because I didn't know if you lived in the apartment or are moving there.

And yes, basically it works in such a way that you get the router from us by mail and connect it at your home.

Just one more thing about the bank account. I also need the BIC for the IBAN. Please send me these by private message.

Regards

Stephan

[Stephan · Accepted solution]

Hi wintercounter,

thanks for your message.

I made the order for you. You will get the written order confirmation and the router by post.

Please leave a not here, when you got our stuff.

Regards

Stephan

[Lars]

Hi wintercounter,

I cancelled the contract at the wrong house number and created it at the correct address. A new box will go out the next few days. Let me hear from you, please.

Regards

Lars

[wintercounter]

Thank you and sorry for the inconvience.