Vodafone Account Termination

[GlennLeone]

I was directed to go to here to get my problem resolved as i do not speak german.

I cancelled my service with Vodafone at the end of June 2019.
Why does the termination date say July 2020?
Why am i still being charged?
I am no longer in germany as i left on military orders.
What can i do to fix this?

Any assistance would be appreciated.

[Lars]

Hi GlennLeone,

we will be happy to help you.

Please send me the following data by private message:

- Customer number

- name

- Address

- date of birth

- email address

- Photo Copy of military order.

Contact us here in the thread as soon as you have sent the PM.

Best regards

Lars

[Glenn_Leone]

I have sent the requested information via PM

[Tina]

Please don't pay attention my answer (via pn). I overlooked that you have a new username.

your cancellation was not processed correctly. I'm correcting that now. You will receive a new confirmation by e-mail.

One more note: we cannot cancellation your contract retroactively. All fees as of 19th of August 2019 will be refunded. I still need your bank details for this. Send it to me in a private message.

Sorry for the inconvenience.

Best regards

Tina