Unexpected deductions in bill

[sabo1288]

Hello,

 

This is a snippet from my January bill. I have seen a deduction of 100 euro which is wrongly deducted. I have never taken any additional service as mentioned. During the starting months of my contract, vodafone Kabel deustshland itself sent technicians to resolve connection issue, as they were not able to provide me service. They even apologised me for that as i was without any service for one and half months. I was the one who suffered and now you are deducting money from me. This is very wrong from your side. Please check my previous email, threads how much i suffered. Please reimburse me my money and make sure these mistakes doesnt happen in future. I am seriously frustrated to the peak with vodafone now. I already wrote an email and I was asked to create a thread 

xxx is my customer number.

EDIT: personal data removed for privacy reasons.

[Thomas]

Hi sabo1288,

the lump sum is not justified. I have arranged for a credit note to be issued. This will take effect with the next invoice.

Regards

Thomas