Frage
Antwort
Lösung
am 28.02.2019 11:47
Hi team,
I will leave Germany end of March, and will get my deregistration from city hall Berlin today. I wanted to know what should I do to cancel the contract and if it possible to make the degeristration and sending back the modem at a local vodafone shop or if I must return it mandatory via post?
Many thanks,
Sergio
am 01.03.2019 09:01
Hi sercanni,
in this case we can terminate the contract with a period of 3 months starting from the day of the move. The hardware must be sent by mail to our logistics department. You will receive the address with the cancellation confirmation.
Send me your customer number, name, date of birth and address in a private message.
Then reply again here in the post.
Regards
Thomas
am 01.03.2019 09:19
DONE!
Thanks a lot.
Sergio
am 02.03.2019 15:18
Hi sercanni,
i still need the exact day of the move.
Regards
Thomas
am 04.03.2019 11:44
Sent via private message,
Thanks Again!
am 04.03.2019 20:46
Hi sercanni,
the cancellation has been processed and you will receive a confirmation.
Regards
Thomas