Termination of Contract

[jennifer15]

Hello,

Sorry for writing in English as my German is not up to the mark yet.

I had opened a thread in the communtity last week inquiring about the termination of my Internet by Cable contract and was advised to use the contact form to do so..

However I have received the below note and asked to open a thread on the community again. Can someone please help me with the termination process? I would be moving to the US end of June and have no option but to terminate my contract.

Below is the email received from customer support

Subject: Ihre Nachricht [T20180601013RS050Z59197572]

Message: 

Dear Miss Fernandes,

I'm sorry that I can't help you in your preferred language. To solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Wir wünschen Ihnen noch einen schönen Tag.

Freundliche Grüße
Ihr Vodafone-Team

Vodafone Kabel Deutschland
Kundenservice
99116 Erfurt

Tel.: 0800 278 70 00
Kostenfreie Rufnummer für Anrufe aus dem Inland

Best,

Jennifer

[Grit]

Hello Jennifer,

here I am again.

That didn't go well. I'll take it from here. In order to terminate the contract under the Telecommunications Act (relocation + 3 months), I need the new address and the deregistration from Germany. Otherwise I can only process the notice at the end of the term. You can send me address and proof in a private message.

Regards

Grit

[Tina]

Hello Jennifer,

then I can only process the notice at the end of the term. As soon as you send us the deregistration, we will adjust it.

Kind regards
Tina

[Lars]

Hi Jennifer,

we have sent the provisional cancellation confirmation on 08.06.2018. Did you get these? There you will also find the return address for the cable router. You only need to send the cancellation confirmation via the contact form, then the cancellation date will be adjusted.

Regards

Lars

[jennifer15]

Hallo Lars,

Unfortunately I have not received any provisional cancellation confirmation. Can you please confirm these were sent to my current address? Can you please let me know if there is way to send this confirmation by email? Or provide me the address of the return and I can take care of that in the next week.

I would be leaving on the 23rd of June so want to ensure all necessary process is completed before I leave.

Best,

Jennifer

[Lars]

Hi, Jennifer,

I sent a copy to your address. Are you registered in the customer portal? There you will also find a copy under Meine Kundendaten-->Meine Dokumente. The return address is:

Vodafone Kabel Deutschland

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Lars

[jennifer15]

Hallo Lars,

Thank you.. I have received the document now and also accessed it via the portal.

I would be sending the equipment to the said address today.

Also, I have the city deregistration document with me. Can you please advise where I can upload it?

Best,

Jennifer

[Lars]

Hi Jennifer,

send me the city deregistration document via pm. I'll take care of the rest.

Best

Lars

[Lars · Accepted solution]

Hi Jennifer,

thanks for your PM. I have adjusted the notice of termination to 23.09.2018. You will see the letter in a few days in the customer portal.

I wish you a good journey and good luck. Is it okay if we finish here?

Best,

Lars

[jennifer15]

Thank you Lars.. I will look out for the letter.

Yes.. we should be ok for now.. 

Once again Thanks for all your help with the termination..

Good luck!

Jennifer