Safety package, first two months free

[SanteriAhokas]

Hello,

in my contract I should have gotten the Safety package for free for the first two months. However, now in my latest invoice the safety package was billed even though not even a month had passed since the contract was made.

I was able to cancel the safety package, but I want the occurred costs to be reimbursed as it should have been free for the first two months. 

Best regards,

Santeri Ahokas

[Thomas]

Hi SanteriAhokas,

Let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[SanteriAhokas]

Hello Thomas,

I have answered to you with a private message.

Best regards,

Santeri Ahokas

[Thomas]

Hi SanteriAhokas,

the wrong security package was accidentally booked. I have corrected this and you will get the money credited to your customer account.

Regards

Thomas

[SanteriAhokas]

Thank you for the help!

[Thomas · Accepted solution]

Hi SanteriAhokas,

do you have any questions or can the thread be closed?

Regards

Thomas

[SanteriAhokas]

It can be closed.