Hi, last week a TV contract was opened on my account during a call with a person from the customer service without me realizing what has happened until the call was over as my German is not that good. I canceled it on the very next day, however, by the time I was able to do that the HD box was already shipped to me. On Fri evening I received an email update that the package should be in a nearby post office, however, when I went there on the next day and on Mon, they told me the package is not there. In DHL´s tracking page I noticed that they have returned the package to Rüdersdorf for some reason and since then I am still waiting for it to be delivered somewhere. I have contacted both Vodafone (they recommended me to write here) and DHL (the guy said he´ll add a note but can´t do anything more). My concern is that in the cancellation confirmation email from Vodafone they told me I have 14 days to return the device, otherwise I would need to pay for the device. As I am having issues with the delivery, I am concerned that I would be charged for it. Can you, please, give me an advice?
Thanks
