Returned Modem- but 100 EUR was charged and never returned

[KaranSingh]

Hi Team,

I had retuned modem but money was deducted and never retuned, Could you please check and let me know when and how it will be returned.

Customer number- 93x

DHL, Shipment number 0034x

edit: @KaranSingh: Please don't write personla data like costumer and shipmentnumbers here in public forum. If needed, employees will ask you, to send them in a private message.  

[Lars · Accepted solution]

Hi KaranSingh,

We already have your customer data, so I could check it out right away.

The modem came back well after the deadline, so it was charged. However, I have now credited the amount. You will find this on the next invoice.

Do you have any further questions?

Best regards

Lars

[KaranSingh]

Thanks....will check in the next invoice and get back to you if money is not returned.

[Lars]

Hi KaranSingh,

that's how we do it. I'll wait here for your feedback.

Best regards

Lars