Re: Router return after 14 days without Retourschein
Nancy
Moderator:in
Moderator:in

Hello Kirill0,

 

the return note was sent to you with the device.  I don't have the possibility to send you another one.

 

In your cancellation confirmation you will find the return date and address. You can also find information on our "Help & Service " page.

You have to send the cable router back, because it was left to you for the duration of the contract. Only when you have sent it back, a refund can be checked.

 

Best regards

Nancy

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