A long time ago, one of your Premiummedienberater Mr. Weiske, contacted me to start using Vodafone. We agreed via email for an offer of 1 year for "the 1st year 1000 Mbit/s 19,99€ including landline flat rate." He sent me some documents that I needed to fill just with my personal data as he mentioned and I could start using Vodafone.
In July I received my first invoice and the price was 38,98€. I asked him about this mistake in the price and he said that it was the invoice for July and August. So I trusted him. In August I received the second invoice and it was the same price. I asked again to clarify this mistake and he told me that I signed for another promotion (I didn't, the documents were already filled out) and that it was too late to change it. In September I just received another charge for 42.87€! Is this a joke? I rejected this charge because is not correct either and I hope you will contact me to claim it.
It seems that I have been misled by Vodafone and I would like to fix it. I have the emails I exchanged with Mr. Weiske and I would like to have the promotion he offered me and we agreed of 19,90€/month for the first 12 months. Can you please check it, correct my invoice, and pay back the difference of what I have already paid?
Thank you for your help.
