October bill being charged for the digital receiver and card

[billjohn900]

I just recently used the umzug service to move my service to my wifes new address.  Now i am being charged for not returning the digital reciever box and card.  I am still using the service?  Why am i being charged  for something still being used and is part of the service?

[reneromann]

Have you checked that both, your Internet and your TV contract, have moved?

[billjohn900]

Yes the service is working and the billing statement has the new address.  But i am being charged with not returning the receiver and smart card.

[Thomas]

Hello billjohn900,

on the confirmation of the move it was stated that the TV contract will be terminated, because a supply already exists. Also the note that the devices must be sent back was deposited there. The calculation is therefore correct for the time being.

Regards

Thomas