Benutzeraktivitäten

I just recently used the umzug service to move my service to my wifes new address.  Now i am being charged for not returning the digital reciever box and card.  I am still using the service?  Why am i being charged  for something still being used and...
I am an american living in the US.  I have moved my service to my wifes new apartment in Ansbach via the Umzug service but it is still not working.  My wife has called and has gotten no assistance to get service working.  I am paying for service that...