am 11.03.2020 19:47
Hi ,
I have received a new router for the wifi and internet connection. I cam see the wifi and power LED turned on solid green but the internet light is blinking . I am not able to access internet . I tried contacting customer care but unable to communicate as I dont know German. Can some help me how to handle this ?
Gelöst! Gehe zu Lösung.
am 13.03.2020 19:41
Hello Bala_Grandhi,
I just sent an order to the tech guys. You'll get a call to set up an appointment. Then a technician will come by and set up the Internet.
Best regards,Martin
am 12.03.2020 16:33
Hey,
I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?
Then please let me know in the post when you have sent me the data.
Regards
Tobias
am 12.03.2020 19:01
Hi ,
I really appreciate your help. I have just sent you the private message of all the details you have requested. Let me know if I miss anything .
Looking forward to hear from you again.
Regards,
Bala.
am 13.03.2020 16:59
I forgot to mention that I have already tried resetting the power and also by hard resetting the router too but of no use.
am 13.03.2020 19:41
Hello Bala_Grandhi,
I just sent an order to the tech guys. You'll get a call to set up an appointment. Then a technician will come by and set up the Internet.
Best regards,Martin
am 13.03.2020 20:15
Thanks for the help again. I will be looking for the call. If I don't receive one by end of Tuesday then i will request you for follow up. Have a nice weekend.
am 14.03.2020 12:08
Hi ,
I have just got the technician in my place and issue got resolved . It looks like there was some wiring issue . Thanks for the help all the way.
Regards,
Bala.
am 16.03.2020 17:32
Hello Bala_Grandhi,
Glad to hear it. Then may I close here?
Best regards
Moni
am 16.03.2020 17:44
Yes, Please go ahead and close the thread