Need to change my contract

[Cabel_de]

I opted for contract and after few hours, I came to know there is better offer for young people.

Current I have contract of 100mbs at a cost of around 19 euros but I want change it to 500mbs for young people at cost of 17 euros.

I have tried contact customer care but my German language is bad. I can’t get any information how to procced.

i got some information from WhatsApp msgs from customer care that I need to cancel the current contract and select new contract.

can someone help me in changing my contract or opt for new contract.

[Stephan]

Hi Cabel_de,

welcome to our Community.

Have you progressed with your request in the meantime? If not, I need the following information by private message from you:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan