Moving address

[alekstheod]

Hello,

I am a kabel customer and I am going to move to a different address (Munich to Munich again).
I tried my modem on the new address but there seems to be no connection. My new address is a new building so maybe I need an appointment with the technician to establish the connection? Can someone support me here?

[Stephan]

Hi alekstheod,

have you reported a move yet?

If not, please have a lokk in this thread. There you will find instructions on how to report your move.

If you need any further help, just post again here in this thread.

Regards

Stephan

[alekstheod]

Hi Stephan,

Unfortunately I don't have any kabel contract linked to my vodafone account. In order to link it I would need an activation code which most probably I lost. Is there a different way to infor of my relocation?

Best,
Alex

[alekstheod]

I managed to get the activation code to my email and I linked the contract to my account. However now I can't see this contract in the given form. It says there is not contract in your inventory. What else shall I do?

[Stephan]

Hi alekstheod,

okay then please send me a private message with the following information:

your name

your address (old & new)

date of birth

your customer number

your moving date

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[alekstheod]

I sent you a private message please take a look

[Tina]

Good morning,

thanks for the pn. The deposited  address  is a different one. Have you perhaps moved before?

Best regards

Tina

[alekstheod]

Hi Tina,

I moved 2 years ago from Augusting-Roesch-Str. Is this what is set in my contract?

Best Regards,

Alex

[Tina]

Hello alekstheod,

please send me the full address via pn.

Best regards

Tina

[Tina]

Hello alekstheod,

thanks for the address. At your new address no internet & phone from us is possible. You have to cancel your contract. Please use this form. How to fill it out correctly, we have explained in the article "Moving abroad - Leaving Germany".

Best regards

Tina