Landlord denied request for installation

[Bavaria1]

Hello, 

My landlord denied Vodafone's request to install the the modem in our flat, so I am forced to cancel Vodafone internet and cable service. Can some one please assist me with this? It is very difficult to contact someone via the hotline. 

[Anett]

Hello Bavaria1,

Welcome to the community. 🙂

We are happy to help you with your request. So that I can look at the facts, please send me your data (name, customer number, address and date of birth) by PM.

Then please register again here in the post.

Regards

Anett

[Bavaria1]

Hello,

I responded to you by private message.

[Bavaria1]

Hello,

I am still waiting for a response for this situation. I desperately need help. I do not want to be charged or a service that was not and can not be set-up. 

Sincerely,

Shawn Haynes

[Nancy]

Hello Bavaria1,

we have now also received feedback from the technician that the connection cannot be installed. Your contract via internet & phone will be revoked. You will also receive a written confirmation.

Best regards
Nancy

[Bavaria1]

Thanks for your response, Nancy. Please let me know how to return the equipment.

[Nancy]

Hello Bavaria1,

send your cable router back to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Best regards
Nancy

[Bavaria1]

Good Morning Nancy,

Thanks for the information! I have two devices. I have the cable router and a cable box for television. Should both devices go to the same address? Also, will there be anything else that will be needed from me in regards to the cancellation of the contract?  Please let me know.

I really appreciate your help on this issue.

Sincerely, 

Shawn Haynes

[Nancy]

Hello Bavaria1,

the GigaTV Net Box is part of a separate TV contract This contract is not automatically revoked. You can use the box independently from our internet with another internet connection. Do you want to do this?

Best regards
Nancy

[Bavaria1]

Yes, I will like to cancel the GigaTV Netbox as well. The only reason the netbox was on the order was because it was incuded for free as a bundle package. I already had cellphone service with Vodafone and the addition of internet service allowed me to get the GigaTV Netbox for free.  Since I no longer will be able to have internet service, I do not want the Giga TV Netbox.

Also, I want to make sure my contract will be canceled since I can not have the service. Is there any additional paperwork that you need from me in order to cancel the contract, or will I only need to mail back the devices?

Sincerely,

Shawn