Kabel Deutschland Router Reset

[johanniv]

Dear Vodafone Community team,

I am using Kabel Deutschland internet services nearly for 2 years. But for 3 days my internet connection is almost completely lost. My router is resetting intermittently in every 5 to 10 mins, day and night.

It is a cbn CH7466CE model wifi router.

I removed all ethernet cabling behind, turned off all wifi connections, but the device is still resetting. It is 20 mins maximum that the line is steady.

As i can no speak German, no possibility to get immediate help from call center. Can anyone here help?

Thanks.
Johanniv

[Manu]

Hi johanniv,

is the connection still not working or could you solve the issue?

Best Regards, Manu

[johanniv]

It is more than 2 weeks now that the router is still resetting in every 5 mins, very annoying. I guess it was for only one day it did not reset during this period.

Anyway, I already made my application to cancel my contract, although i have 5 months till the end i have no other choice. I am waiting for T mobile to deliver my new router, dsl this time.

I wish kabel deutschland service center had a better way of support instead of hanging up after hearing some english words.

Thanks.

[Wallace]

Hi johanniv,

I'll be happy to look at your line. For this I need your customer data (name, address, customer number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[johanniv]

Hi Wallace,

I just sent you the data you requested.

Thanks.

[pRo-Marco]

Hi johanniv,

are you the owner of the contract? If not, we need power of attorney from the owner for you. You can send it through PN.

Kind regards
Marco

[johanniv]

Hi Marco,

Yes, i am the owner of the contract.

Thanks.

[Claudia]

Hello johanniv,

right now the modem is offline. Did you switch it off or doesn't it work at all now? We may send a technician who checks the line and replaces the modem, if necessary. Are you okay with that?

Kind regards

Claudia

[johanniv]

Hi Claudia,

Yes, the modem was turned off for a while. Now i turned it on. You can check and send a technician if necessary.

Thanks

[Claudia]

Hello johanniv,

I made the task for the technician, he should call you soon to make an appointment.

Kind regards,

Claudia