"Next thing: Have you already messaged Vodafone about your movement? It might be that the house has no cable connection at all or that at least it's not connected to the Vodafone network but instead to another cable provider. In that case - and only in that case - , Vodafone will end the contract with a 3 months notice period beginning by the date they receive your movement notice or you move in (given you provide official documents of your move, e.g. the so called "Anmeldung" (official registration notice)) - the later of the two counts."
Are you joking right? The house has a cable connection and for sure it is Vodafone, I have the account number (Kundennummer).
It is impossible to get through the phone call to have somebody check the cables because of the german speaking robot.. I went to Vodafone, they couldn't do anything, just gave me a number for a WhatsApp line where I wrote them in English and told me that no English here, and redirect me to this forum. This is hilarious.
Any chance of speaking with someone from Vodafone in English about this issue ?
Thanks
@reneromann schrieb:
The problem is: As sole contractual language is German, Support is also only provided in German. There is no dedicated english speaking support - support in English is only given on a best-effort base and nothing that is any kind of contractually agreed upon or that you are able to enforce.
Next thing: Have you already messaged Vodafone about your movement? It might be that the house has no cable connection at all or that at least it's not connected to the Vodafone network but instead to another cable provider. In that case - and only in that case - , Vodafone will end the contract with a 3 months notice period beginning by the date they receive your movement notice or you move in (given you provide official documents of your move, e.g. the so called "Anmeldung" (official registration notice)) - the later of the two counts.
And especially if there is no signal at all: It may be that you need a technician to fix the wiring - but this only applies if your new home has a cable network connection at all. In case it hasn't (e.g. cause you have a connection to a satellite dish), Vodafone won't be able to provide cable network services and you'll have to get a new contract based on the telephony line (DSL) instead of cable.
