Internet speed too slow

[Eimantas]

Good evening,

I have my Vodafone Cable Internet activated for 2 days. My plan is Cable Red 200. Unfortunately, the download speed is only around 95 Mbit/s using a cable connection to the router.

At the moment, I only use a foreign telephone number, therefore, I cannot call the technical service directly. Vodafone live chat refuses to help as well. Could you please help? 

Best wishes,

Eimantas

EDIT: Moved to cable board. Boris 

[Eimantas]

I have found an interesting thing in the settings for my router:Why does it say 100 Mbits and not 200 Mbits as in my contract? Can I change this? 

[Stephan]

Hi Eimantas,

welcome to our Community.

Is your network card also Gigabit capable? Please check your computer, if all settings are set correctly.

Regards

Stephan

[Eimantas]

Hi Stephan,

Yes, my laptop (Dell N7110) is Gigabit capable. I am using Vodafone WLAN router and the CAT5e cable which I found in the box of the router.

Also, I tested my Wi-Fi download speed in close proximity to the router and the maximum I get is only 40 Mbps. I used my mobile phone as well and the result is similar. I believe this is quite common for 100 Mbps Internet plans? I would definitely expect a higher Wi-Fi speed with a 200 Mbps Internet plan even with a 2.4 GHz connection.

Therefore, I tend to believe that there is a 100 Mbps limitation set in my router for some reason. Any ideas how to solve this?

Best wishes,

Eimantas

[Eimantas]

Hi Stephan,

Can you please check if there is no problem on the Vodafone's side?

Best wishes,

Eimantas

[Tina]

Hello Eimantas,

can you please reset the cable router and connect your laptop to another lan port?

Best regards

Tins

[Eimantas]

Hello Tina,

Problem remained.

After reset and connection to another lan port:

Download: 92 Mbps

Upload: 12 Mbps

Ping: 26 ms

Wifi:

Download: 30 Mbps

Upload: 12 Mbps

Ping: 27 ms

Best wishes,

Eimantas

[Tina]

Hello Eimantas,

send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Eimantas]

Hi Tina,

Message sent.

Best wishes,

Eimantas

[Tina]

Hello Eimantas,

the kabelrouter is currently offline. Please connect it and then contact us again.

Best regards

Tina