My Vodafone cable bill increased suddenly from past 2 months.

[samrat]

Hi,

Sorry i am still learning German, can't speak German.

It will be very helpful if i get assistance here in understnading my bill. Thanks in advance.

Till december-2018 i was getting charged Euro 16.99.

But in 01/07/2019 it was Euro 31.51

And on 02/07/2019 it was Euro 46.99.

Let me know if you need more data.

Thanks & Regards,

Ashok

[Thomas]

Hi Ashok,

you looked at the invoices on the customer portal. Perhaps it clarifies itself then.

Regards

Thomas

[samrat]

Hi Thomas,

Thanks for your reply.

I already looked into it, but not able to understand the increase. Could you please help me to know why there is this much raise

Thanks,

Ashok

[samrat]

Hope someone from your team finds time to look into it. Thanks.

[Tina]

Hello samrat,

I'll take a look.

Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

[samrat]

Hi, Sent you the details. Thanks for your time.

[Tina · Accepted solution]

Hello samrat,

in the first 12 months you got 30,- discount on the fee. Since January 2019 we calculate the standard price for your tariff (44,99 €). This is also stated in your order confirmation.

Best regards

Tina

[samrat]

Thanks for your time. And really sorry for wasting your time. I found the contract which explains this. And i also see that i am having option to change the tariff to 100Mbits for lesser price which i was told and got written on my contract. I am not able to see the opton to change to 100 Mbits online.

Could you please let me know what will be the monthly price deductions for 100Mbits for a loyal customer like me.

And how to change the tariff to 100Mbits?

Again thanks for all your time.

Regards,

Ashok

[Tina]

Hallo samrat,

the price for 100 mbit/s should also be indicated there. 34,99 € per month if you change.

Best regards

Tina

[samrat]

Hi,

Thank you very much. Sorry for repeating the same question. How to change the plan to 100mbits? under 'change tariff' i don't see this option(for 100Mbits). Or if you can do it for me on your own, it will be very helpful.

Thanks,

Ashok