Internet really slow(2.6Mb) for the last 2 weeks

[claudiug]

Good evening,

I'm sorry to write here directly in english, but I'm at the Beggining with my German lessons.

For the last few weeks, after 20:00, the internet is really slow. I live in ***

I've done the following with no success:

- use cable

 use a different computer

 stop / start the fade after waiting for 10 sec

 reset the modem

The same result, the internet is really slow. I do not know what to do. 

Please help.

best regards,

Claudiu

Community-Team: Removed address

[claudiug]

[claudiug]

Hello,

I test it again in the morning, and the internet is at 60, 80 Mb

regards,

Claudiu

[claudiug]

Hello,

This is the speed currently at 21:00, 9-11

[claudiug]

Hello,

Can someone help me, I'm using now, vodafone hotspot, as the internet is really slow.

I've try to reach the free customer number, but I cannot manage to chat with anybody, as my german is not that good. 

Thanks in advanced

[claudiug]

Hello everyone,

Again, the internet is slow and instable. Can someone pease help.

regards,

C

[Claudia]

Hello Claudiu,

I guess it's meant to be that I got your thread :). Sorry to have kept you waiting, but we have quite a backlog currently :/. I'd like to have a look at your access, all I need is your customer number and your address for the authentication. Send me both in a private message and leave a short reply in this thread.

Kind regards

Claudia

[claudiug]

Thx for the reply, I saw that there are a list of issues, I've just wait patience for reply, and just paste picture with my internet 🙂

[claudiug]

message sent 🙂

[claudiug]

Hello,

Any news or feeback on my issue?

all the best,

Claudiu