Important SPAM email and telephone

[qurb]

Hello, I have received and email from MeinKabel-Kundenportal on 28.10.2019 saying that:

"

Sehr geehrte(r) Absender(in),
anbei erhalten Sie die Kopie Ihrer Anfrage an Vodafone für Ihre persönlichen Unterlagen.
Bitte antworten Sie nicht auf diese E-Mail, da sie automatisch versendet wurde. Wenn Sie diese Nachricht irrtümlich erhalten haben, bitten wir Sie diese zu löschen.
Freundliche Grüße
Ihr Vodafone-Team
Vodafone Kabel Deutschland
Kundenservice
99116 Erfurt

Textblock:

Nachricht:
WIDERRUF

hallo vodafone,
hiermit widerrufe ich den internet und telefon vertrag unter der genannten kundennummer mit sofortiger wirkung.
bitte um bestätigung und keine weiteren anrufe.
mfg
xxxx

"

Similarly, I have received a telephone from a person claiming to be a Vodafone Quality assurance. He has told me to return the current router, as I may get a new digital one.

However, I am not sure he is a really a vodafone quality assurance officer or not because his contact number is not hotline number, however, he knows all the details of my contract.

I am happy with the vodafone and its internet is working very well. I can share his and my details in personal message, therefore, kindly, contact me as soon as possible.

Regards

[qurb]

Hello.. Online status of my contract is, "Kündigungsstatus:in Bearbeitung"

Still waiting for some reply, as to avoid the unnecessary contract cancelaltion.

[Tina]

Hello quarb,

welcome to our community. Nice to see you.

What did you recant? Did you order a tariff change?

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[qurb]

@TinaThankyou for the response. Details are sent in a private message.

If any information is required, kindly be free to ask.

Thanks again

[qurb]

@TinaNo I have not ordered for the tarrif change. The person told me that the vodafone has sent me mistakenly analog router. Therefore, he will sent me the digital one.

I am confuse and have doubt because the Vodafone workstation router is working perfectly, and if there is a change of router then vodafone can send me a digital one and later i can return them the current router. There is no need to cancel the contract.

[qurb]

@TinaHello.. Unfortunately, my internet is no more.. It says: Aktivierung Ihres eigenen Endgerätes

I am user the Kundennumer and activation code, but it is failing.

I have received the email of contract cancellation and it asks me to retun the router before 14.11.2019.

I hope to receive your reply and suggestion about:

1. Should i send back the router or not?

2. Contact was from authorized vodafone quality assurance person or not, as I may follow or ignore his recommendation.

Thanks and plz do the needful

[Thomas]

Hi qurb,

the contract has been revoked and the hardware must be returned in that case. However, a new contract has already been created and you will receive new hardware again.

Regards

Thomas

[qurb]

@ThomasHi.. Thank you for the reply.. Kindly, inform me that the contacting person is by vodafone or not? I can share you his contact number etc in a private message to figure him out, if you like.

He has messaged me today at 15.24 about the posting of new hardware.

As, I have new contract by the check24 and they promise to give me a bonus. I do not want to be trapped and loss the promised amount.

Thanks in advance and waiting to receive a quick response.

[Thomas]

Hi qurb,

the new revenue was received as an online order. You had previously closed with Check24? What conditions and credit notes were offered there?

Unfortunately, we cannot find the employee by name. Was that a consultant on site or did he just call?

Regards

Thomas

[qurb]

Hi @Thomas @Tina Thank you for the reply. Check24 bonus: 300 euros cash back, 50 euros cash back for check24 customers, 120 euros by vodafone.. Kindly, see the detailed tarrif in the attachment.

The contacting person claimed that he is a consultant. Reason to beleive on him is becuase he knows all the details of the contract. However, reason to NOT beleive on him is because he was not contacting from vodafone help line and i receive an email (already pasted in the first message) from vodafone and the email content was as i have requested to cancel the contract.

Surely, you can not figure him out from his name, however, may be from his contact phone number.

If not, then can you please confirm who has requested the new contract. If it is check24 then perfect, if not then who? A vodafone quality assurance or any other sales agent etc.

Thank you and hoping to listen better from your side.