Difference in contract price and debit taken from my account

[AdrianaCravo]

Hi, everyone,

I already sent an e-mail to Vodafone but didn't reply so I'm trying my luck here (also because my German is not that good to call their Service number).

I have a contract for my internet ("Red Internet & Phone 50 Cable") since September - that should charge me 23euros/month in the first year. However, they charged me 35 euros in September and in October and additionally 10,60 euros in October. I read again the contract and there's nothing written about possible extra charges. I don't understand this extra cost and in "My Vodafone" portal I can only find the 10.60 euros bill, however the other two direct debits are registered in the bank account. 

Does anyone know what could have happened or what I could do to solve it and maybe get the money back?

Thanks a lot,

Adriana 

Edit @AdrianaCravo Switched thread to the correct board. BR, DanyG

[Tina]

Hello AdrianaCravo,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

[AdrianaCravo]

Hi, @Tina . Sorry, only saw your reply now. I've sent you already the required information.

Thanks a lot! Please, let me know if I can provide you more information

Best regards,

Adriana

[Tina]

Thank you. Please send me a picture of the debit in september in a private message.

Best regards

Tina

[AdrianaCravo]

@Tina done! 🙂 

[Tina]

Thanks. I answered you via pn.

Best regards

Tina

[AdrianaCravo]

thanks, replied to you @Tina