I want to cancel my contract

[Madhan]

I want to cancel my contract as i am planning to go back from Germany. Could you please take care this is my official communition of contract cancellation. i have tried to convey the same with Vodafone customer service. but i get into only German speaking person.

***

Thanks

Madhan

*** @Madhan, Thread moved from Gewinnspiele to Internet, Telefon & TV über Kabel ***

[Nancy]

Hello Madhan,

okay, then let me know as soon as you know when you're moving. Your contract will then be terminated under the Telecommunications Act with 3 months' notice. For the data synchronization I still need your current address for comparison. Leave me a message here in the thread again, if you have sent it via PN.

Best regards
Nancy

[Madhan]

Hi,

Here is my details, 

XXX

Edit: @Madhan  personal data removed.

[Nancy]

Hello Madhan,

please do not post any personal information publicly.

Has anything more specific happened about your moving date?

Best regards
Nancy

[Madhan]

ok.

Date is not confirmed, as of now there is no flights to India right now. 

What shall we do now ?

Thanks

Madhan

[Nancy · Accepted solution]

Hello Madhan,

You'll be living in your apartment for a while. If it is foreseeable, then you let us know the date. Your contract will then be cancelled with a notice period of 3 months, starting from the date of the move. In the meantime you will have to pay the basic fees.

Best regards
Nancy

[Madhan]

Thanks for the details, i have following questions. i will let you know the date by this week

1. Do i need to send the router device back to Vodafone, if so how and where to send that ?

2. Once i confirmed the date, Will i not able to use the INTERNET from the date i given ?

Thank you so much in advance. 

[Nancy]

Hello Madhan,

you must then send our device to our return address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

You can no longer use your contract from the termination date.

Best regards
Nancy

[Madhan]

Thank you for the answer, i will confirm you the date in a few weeks.  

I also want to make sure that i send the device to the mentioned address. Thanks again

I will keep you updated 

[Nancy]

Hello Madhan,

then get back to me as soon as you know your exact moving date.

Best regards

Nancy

[Nancy]

Hello Madhan,

we already have your online relocation notification and it has already been processed.

The cancellation confirmation was sent to you by e-mail yesterday. You can also find it in your customer portal under Documents.

Do you have any further questions?

Best regards

Nancy