Help me pay only time the services i used. Currently i am in a contract duplication loop ...

[bdumitrescu]

Hello Vodafone support,

After going to a shop, calling the hotline and asking the person to support you with TV & Internet support they all told me to write you..so here it is

I am the owner of the contract: *** I used to live in Leipzig, but in October I moved to Berlin. Upon moving to the TV and internet services i need / have. I have a new contract with it: 
***.

Now i find myself in the scenario:
- i am billed twice for TV (1x ***, and 1x ***), along with 1x *** for the Internet. I would like to pay the TV only once, since I have only one box, not 2.
- For January, probably so February, and not sure if for December 2018 so, i paid the TV 2 times.
- I was told that the move request will automatically end the current contract, and start a new one. I feel like the ending of the TV contract and Internet contract was only partially successful. The Internet contract has been finalized, and the new one has been released.

Please help with:
- figuratively out of which contract i will stay, and end the old one,
- recover my wrongly debited cash from my account because of it's a vodafone mistake for not closing an old contract
- tell me when i can quit both contracts, for Internet and TV, as the connection and the box reboots randomly
- So, I have the SEPA mandate needs to be resigned, i need a hard copy of it, and the key to the paper to activate my account. I get emails about bills, but can not see them as i got no account.

Looking forward to a reply.
If i can provide more data, please ask,
Regards,
Bogdan

Edited personal data

[Thomas]

Hi bdumitrescu,

if you've already activated the new contract, you don't have to do it again. The old code will only work until a new one is created.  

You get an error message if you want to look at the invoices? I can also send you the erroneous ones by mail. In addition I would have to know whether it concerns the TV or Internet bills and which months.

The cancellation for the HD Premium is already confirmed by mail. Please have a look in your mail account. So this should be done then also.

Regards

Thomas

[bdumitrescu]

Hello Thomas,

For the new contract i don't have a Kündigungsbestätigung email for the HD Premium. I do have one for the old contract from Feb18, but not for the new one.

Yes, in my new account starting with 3.. i see from before the time "of creation" of the contract a lot of bills. From my understanding the new contract started after the previous one ended. That would've been around 10-11.2018. Yes in this account i can find bills from 02.2018...which cannot be possible. 

That's why the photo yesterday. i was fully aware of the data shared but i was fine.

[bdumitrescu]

Hello Thomas. The old contract seems finally to have died out. The is a new bill with the payback and the minus fees and so forth. I guess that will be back transferred to my bank account. Yupee! Thanks for the help

[Stephan · Accepted solution]

Hi bdumitrescu,

sometimes it takes a little while to clean things up.

But now that everything is solved to your satisfaction and Thomas has terminated the old contracts, I will close here.

If you have questions about other topics, you are welcome to contact the community again.

Regards

Stephan