Exemption of rate due to current internet provider contract

[FelipeUmpierre]

Hello,

I have recently purchase the CabelMax 1000 using Check24.de which provide me some information about the exemption of base rate due to my current contract is still ongoing. They said that I need to provide proof of ongoing contract to have the exemption.

In attach the document.

Edit @FelipeUmpierre  by Matthes (Mod): please do not post any personal customer data publicly, attachment deleted. And pay attention to choose the correct board selection, moved from "Internet, Telefon & TV über DSL"

[Lars]

Hi FelipeUmpierre,

don't you take your phone number with you to us? As a rule, the credit is made by taking the telephone number with you. In this case the amount of the double term will be refunded.

Best regards

Lars

[FelipeUmpierre]

Hello Lars,

I have not transfer any phone number, because I only use the mobile phone number. I do have already the phone contract with Vodafone but the DSL was with 1und1. Talking with the support from check24 they told me that it was just necessary to proof the cancelation of the DSL contract and send to vodafone.

[Lars]

Hi FelipeUmpierre,

but that is not the process. The credit is automatically issued with the number portability or the cancellation by us with the old provider.

Please send me the following data by private message:

- Customer number

- Name

- Address

- Date of birth

- e-mail address.

I will send you the necessary form. You can also simply choose there that we should only cancel the contract and not take a phone number with you.

Please report briefly here in the thread as soon as you have sent the PM.

Best regards

Lars

[Lars]

Hi FelipeUmpierre,

thanks for your PM. I will send you the form by e-mail. Please fill it out accordingly, so that we can take care of the credit note after the feedback with the cancellation date from the old provider.

Best regards

Lars

[FelipeUmpierre]

Hello Lars,

I am attempting to fill the form, but after I complete to add the data and I click on the button to send the form, I am having an error page.

The error message is: Es ist ein Fehler aufgetreten. Versuchen Sie es bitte später nochmal.

I attach the print screen from the error page.

[Lars]

Hi Felipe,

it's not pretty. Did you try it again? Does the error message still come today?

Best regards

Lars

[FelipeUmpierre]

Hello Lars,

I did retry several times, yesterday and today as well. Always the same outcome, the error message. I also tried in different browsers, to check if was some kind of browser issue or not.

Best,

Felipe

[Stephan]

Hi FelipeUmpierre,

okay, we'll try again and send you the form again.

Regards

Stephan

[FelipeUmpierre]

Hello Lars,

I have tried twice already using Chrome and I am still having the same error page.

Thank you.