[English] Charged for the WIFI router although I have returned it

[FadiLabib]

Hello,

I have been charged for the WIFI router although I have returned it, I have the DHL tracking number if you need it. Please, I need your help.

Regards,

Fadi

[reneromann]

A) When was your router received - according to the tracking information for your packet (and I hope you sent it as trackable packet)

B) Have you sent the router to the "right" address? For cable products, it's something like "Vodafone KabelDeutschland GmbH // c/o DHL // Am Tower // Nürnberg"...

[Tobias]

Hey,

I can see where the problem is 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[FadiLabib]

Hi @Tobias , 

Thanks a lot for your support, I have sent you a private message. 

[Tobias]

Hey,

thanks for the data - i checked it out already, in that case we'll correct the whole thing, sorry.

Regards

Tobias