Downgrade to a different Tariff

[Wali234]

Dear Sir/Madam,

My internet contract says:

"Red Internet & Phone Young 200 Cable: Preis 1.-12. Monat nur 17,99 Euro,

12 Wochen Kündigungsfrist zum Ende der Mindestvertragslaufzeit von 24 Monaten.

Nach Ablauf von 12 Monaten können Sie kostenlos zum Tarif Red Internet & Phone 100 Cable für 34,99 monatlich wechseln"

I would like to know what options do I have to downgrade? Can I only downgrade to Red Internet & Phone 100 or do I have any cheaper option?

Please let me know. Awaiting for reply

[Nancy · Accepted solution]

Hello Wali234,

you can only downgrade after 24 months with the exception of the offer from your order confirmation after 12 months.

Best regards

Nancy

[Wali234]

Thanks Nancy.

Than I would like to downgrade to Red Internet & Phone 100  which is mentioned in my order. Can you please tell me how to proceed ?

it would be really helpful thanks 

[Nancy]

Hello Wali234,

take a look at your client portal. Otherwise I can help you. For this I need your customer number, name, date of birth and address by private message. Afterwards, please register again here in the thread.

Best regards

Nancy

[Wali234]

I did look at the portal but that option is not there.

I have sent you my personal details my private message

[Nancy]

Hello Wali234,

I finished your contract conversion. You can use your Red Internet & Phone 100 Cable tariff from 29.03.2020. You will receive a confirmation shortly before.

Do you have any further questions?

Best regards

Nancy

[Wali234]

Thanks alot. No that is all 🙂

[Grit]

HeyWali234,

great, then I'll put a lock on it. We wish you a nice weekend.

Regards

Grit