Double bills and contracts!

[achilko]

Dear Sirs,

it appears that I have two Kabel contracts, i receive two bills but i have only one active line.

I have received a letter from you that one of them had been cancelled, (Widerrfsbestätigung Ihrer Zeichen EES/O19/24.12.19), but this is the active one and therefore i don't want to change it!

How can we solve this problem?

[Lars]

Hi,

we'll take a look at it.

Please send me your customer number, name, date of birth and address by private message. Report briefly here in the thread as soon as you have sent the PM.

Best regards

Lars

[achilko]

Dear Lars

As per Your request, I have sent PM to You.

Thanks in advance

[Thomas · Accepted solution]

Hi achilko,

we terminated the contract with the customer number ...4077 after consultation with the complaints management. You will receive a confirmation.

Regards

Thomas

[achilko]

Dear Thomas

Many thanks to all of you for your time and the solution accepted.

Best Regards

achilko

[Thomas]

Hi achilko,

you're welcome. Are there still questions or can the thread be closed?

Regards Thomas ^trk

[achilko]

There are no further questions, so you can consider this thread closed..

Thanks once more.

achilko