Frage
Antwort
Lösung
am 13.05.2019 14:18
Gelöst! Gehe zu Lösung.
am 17.05.2019 14:54
Hi Saleh,
as mentioned via PN, I close this thread because we worked out a satisfactorily solution for you
BR
Kira
am 14.05.2019 08:36
Hi imsalehmuhammad,
I'm afraid we have a problem now: since you have concluded both contracts in a shop, there is no right of withdrawal for these contracts.
So that I can have a closer look at it, I still need some information from you. Please send me a private message with the following information:
your name
your address
date of birth
your customer number
the link of this thread
Please reply here when you have sent the private message.
Gruß
Stephan
am 15.05.2019 11:04
Hi,
I have forwarded you my details. Just to let you know i visited the shop 6 times, I have an appointment with the manager almost every month, 4 times meet with him and 2 times he was in vacation, so his colleague wrote a letter and left on his desk, so that when he is back he can have a look at it and call me back, i can show you proof of it as well.
When i meet with him, he says i wrote a letter and now you will get a cancellation confirmation letter next week, but it never happened and vodafone continue charging me extra. Im really pissed customer relation is not helping, nor the shop manager and now you are saying you cant help by cancelling. Whom should i contact then?
Aahhhhh, i hope you understand my situation and can complain about that manager or the guy who give false information to the customers. If you want a video proof I can provide you with that as well. Please guide me on what can I do here
Thanks
am 17.05.2019 14:54
Hi Saleh,
as mentioned via PN, I close this thread because we worked out a satisfactorily solution for you
BR
Kira