DSL Cannot change the billing address

[buble]

Hello

Here I have a problem that I cannot change the billing address online, I thought the problem is that in the old address the "First Name" field is empty and is in grey that I cannot change.

Is there a way to fix this?

Thanks!

[Grit]

Hello buble,

what exactly is the address you want to change and for what reason? You cannot simply change the address for the connection, as this is a move that must be reported to the relocation service

Regards

Grit

[buble]

Hello grit

I understood that the connection can only be relocated through the relocation service. My contract is coming to the end and I simply want to change the billing address to receive potential mails in the future rather than change the connection location. I supposed that the problem raises since the field "full name" is empty.

Best

---

@Grit  schrieb:

Hello buble,

what exactly is the address you want to change and for what reason? You cannot simply change the address for the connection, as this is a move that must be reported to the relocation service

Regards

Grit

---

[Lars]

Hi buble,

please send me the following data via private message:

- Customer number

- Date of birth

- Address

- Name

- Requested billing address.

Write me briefly here in the thread when you send the PM.

Best regards

Lars

[buble]

Hi Lars

I just send you the data

Best regards

[Jens-K]

Hi buble,

I'm taking over for Lars, because you are using DSL and not cable.

For legitimation I need your customer password.

Please send it to me via PM

Regards,

Jens

[buble · Accepted solution]

Hi Jens,

I have sent it

thanks