DSL Cannot change the billing address
buble
Smart-Analyzer
Smart-Analyzer

Hello

Here I have a problem that I cannot change the billing address online, I thought the problem is that in the old address the "First Name" field is empty and is in grey that I cannot change.

 

Is there a way to fix this?

 

Thanks!

1 Akzeptierte Lösung

Akzeptierte Lösungen
buble
Smart-Analyzer
Smart-Analyzer

Hi Jens,

 

I have sent it

 

thanks

Lösung in ursprünglichem Beitrag anzeigen

6 Antworten 6
Grit
Moderator:in
Moderator:in

Hello buble,

 

what exactly is the address you want to change and for what reason? You cannot simply change the address for the connection, as this is a move that must be reported to the relocation service

 

Regards

Grit

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buble
Smart-Analyzer
Smart-Analyzer

Hello grit

I understood that the connection can only be relocated through the relocation service. My contract is coming to the end and I simply want to change the billing address to receive potential mails in the future rather than change the connection location. I supposed that the problem raises since the field "full name" is empty.

Best


@Grit  schrieb:

Hello buble,

 

what exactly is the address you want to change and for what reason? You cannot simply change the address for the connection, as this is a move that must be reported to the relocation service

 

Regards

Grit


 

Lars
Moderator:in
Moderator:in

Hi buble,

 

please send me the following data via private message:

 

- Customer number

- Date of birth

- Address

- Name

- Requested billing address.

 

Write me briefly here in the thread when you send the PM.

 

Best regards

Lars

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buble
Smart-Analyzer
Smart-Analyzer

Hi Lars

I just send you the data

Best regards

Jens-K
Moderator:in
Moderator:in

Hi buble,

 

I'm taking over for Lars, because you are using DSL and not cable.

 

For legitimation I need your customer password.

 

Please send it to me via PM

 

Regards,

Jens

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buble
Smart-Analyzer
Smart-Analyzer

Hi Jens,

 

I have sent it

 

thanks