Contract termination due to a lack of service

[pechenie]

Hello.

My contract (Kunden-Nr. XXXX) with Vodafone Kabel started at 30.10.2020 but it is 16.11.2020 already and THIRD technician went away 10 minutes ago and I still don't have internet. I am sure you know what contract means: both parties have their obligations. You are failing to fulfill yours. I am hereby declare an immediate contract termination in case you fail to fix your problems in 1 week. I do believe that 3 weeks is more than enough to make a connection working.

So starting from 23.11.2020 our contract is terminated if there is no service from you, according to BGB § 314. I will send an additional paper letter with the reception notice for you. This is just a faster way of notifying you.

Thank you for your attention

Edit: Customer number removed. Please do not post personal data publicly. BR Nancy

[Nancy]

Hello pechenie,

what exactly did the technician say why the connection could not be realized so far? Please send me your customer number, name, date of birth and address by private message, so I can have a look at it.

Afterwards, please contact me again here in the thread.

Best regards
Nancy