An error occured! templates/dsl-kabel/_help.html (No such file or directory) java.io.FileNotFoundException: templates/dsl-kabel/_help.html (No such file or directory) at java.base/java.io.FileInputStream.open0(Native Method) at java.base/java.io.FileInputStream.open(FileInputStream.java:213) at java.base/java.io.FileInputStream.(FileInputStream.java:152) at clojure.java.io$fn__11655.invokeStatic(io.clj:232) at clojure.java.io$fn__11655.invoke(io.clj:232) at clojure.java.io$fn__11607$G__11561__11614.invoke(io.clj:72) at clojure.java.io$fn__11629.invokeStatic(io.clj:168) at clojure.java.io$fn__11629.invoke(io.clj:168) at clojure.java.io$fn__11568$G__11557__11575.invoke(io.clj:72) at clojure.java.io$reader.invokeStatic(io.clj:105) at clojure.java.io$reader.doInvoke(io.clj:89) at clojure.lang.RestFn.invoke(RestFn.java:413) at clojure.lang.AFn.applyToHelper(AFn.java:154) at clojure.lang.RestFn.applyTo(RestFn.java:135) at clojure.core$apply.invokeStatic(core.clj:669) at clojure.core$slurp.invokeStatic(core.clj:7089) at clojure.core$slurp.doInvoke(core.clj:7089) at clojure.lang.RestFn.invoke(RestFn.java:413) at sc.vodafone.website.pages.may22.templates$render.invokeStatic(templates.clj:10) at sc.vodafone.website.pages.may22.templates$render.invoke(templates.clj:6) at sc.vodafone.website.nav$render.invokeStatic(nav.clj:118) at sc.vodafone.website.nav$render.invoke(nav.clj:106) at sc.vodafone.website.html_export$nav_page.invokeStatic(html_export.clj:29) at sc.vodafone.website.html_export$nav_page.invoke(html_export.clj:25) at clojure.lang.AFn.applyToHelper(AFn.java:154) at clojure.lang.AFn.applyTo(AFn.java:144) at clojure.core$apply.invokeStatic(core.clj:667) at clojure.core$apply.invoke(core.clj:662) at shadow.server.http.core$call_handler.invokeStatic(core.clj:161) at shadow.server.http.core$call_handler.invoke(core.clj:158) at sc.vodafone.website.html_export$http_root.invokeStatic(html_export.clj:52) at sc.vodafone.website.html_export$http_root.invoke(html_export.clj:50) at clojure.lang.AFn.applyToHelper(AFn.java:154) at clojure.lang.AFn.applyTo(AFn.java:144) at clojure.core$apply.invokeStatic(core.clj:667) at clojure.core$apply.invoke(core.clj:662) at shadow.server.http.core$call_handler.invokeStatic(core.clj:161) at shadow.server.http.core$call_handler.invoke(core.clj:158) at sc.vodafone.website$root.invokeStatic(website.clj:656) at sc.vodafone.website$root.invoke(website.clj:650) at shadow.server.http.core$do_request.invokeStatic(core.clj:840) at shadow.server.http.core$do_request.invoke(core.clj:836) at shadow.server.http.core$do_ring.invokeStatic(core.clj:858) at shadow.server.http.core$do_ring.invoke(core.clj:844) at sc.vodafone.system$get_ring_handler$fn__28838.invoke(system.clj:420) at ring.middleware.file$wrap_file$fn__28579.invoke(file.clj:50) at ring.middleware.content_type$wrap_content_type$fn__28613.invoke(content_type.clj:34) at org.httpkit.server.HttpHandler.run(RingHandler.java:91) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642) at java.base/java.lang.Thread.run(Thread.java:1583)
Contract Cancellation
HananOthman
Smart-Analyzer
Smart-Analyzer

Hello,

 

I am moving out of Germany in 3 months and I need to cancel my cable internet contract prematurely. I am not sure where to start with this so I am posting here for help. Thanks a lot!

10 Antworten 10
Thomas
Moderator:in
Moderator:in

Hi HananOthman,

 

you've come to the right place.

 

In this case we can terminate the contract with a period of 3 months starting from the day of the move. Send me your customer number, name, date of birth, old and new address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

 

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HananOthman
Smart-Analyzer
Smart-Analyzer

Hello,

 

I am moving out of Germany and I would like to terminate my contract prematurely on 07.08.2019. Can I please get some help with this? Thank you in advance.

 

Edit: new post merged with old post because same topic. Please don't create a new post, just answer here

Hi Thomas,

 

Sorry for the double post, just sent you a pm.

 

Thanks,

Hanan

Thomas
Moderator:in
Moderator:in

Hi Hanan,

 

please let me know the exact date of the move. We will then process the cancellation accordingly.

 

Regards

Thomas

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Hi Thomas,

 

I am moving out on 06/08/2019.

 

Thanks,

Hanan

Thomas
Moderator:in
Moderator:in

Hallo HananOthman,

 

we handled the resignation. You will also receive a confirmation.

 

Regards

Thomas

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Hello Thomas,

 

Thank you for processing this. I have received the confirmation. However, it mentions that my contract will be ended on 04/11/2019, which is 3 months after I leave Germany. I understand that the rule is 3 months after the date of the move if you cannot offer the service in the new address, but I am not moving inside Germany. I am moving out of Germany and can send you my de-registration certificate if needed. I would like to have my contract ended on 04.08.2019 instead please and thank you for understanding.

 

Regards,

Hanan

Thomas
Moderator:in
Moderator:in

Hi HananOthman,

 

it doesn't matter if you move within Germany or abroad. The period of 3 months is regulated by law. We cannot change anything about that.

 

Regards

Thomas

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I see, thanks anyway!