Frage
Antwort
Lösung
am 01.05.2019 12:07
am 01.05.2019 20:02
Please note that this is a moderated customers-help-customers forum and NOT an official contact channel.
In your case, you'll most likely have to send a cancellation for the GigaTV part to Vodafone (in German language - as this is the sole contractual language) using one of the official contact methods.
And please be advised that the cancellation has to arrive at latest 3 months before the initial contractual term of 24 months is over - otherwise the contract will itself have extended by another 12 months.
And just another thing:
As far as I know, there was no "all in one" contract for internet and TV that included the GigaTV. These are always (as far as I know) two separate contracts, one only for GigaTV and one only for the Internet - but you've got a price reduction if you have these two contracts at the same time. So you can therefor simply cancel the GigaTV contract and the Internet contract will remain as it was contractually agreed for.
am 03.05.2019 11:27
Hello cn2,
I'll take a look. Welcome to our community. Nice to see you.
Send me the following informations in a private message:
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Write a short reply here afterwards.
Best regards
Tina