Confirmation for GigaTV return

[NikeM]

Hello again dear vodafoners,

I got my red 200 changed for gigabit internet(intense network problems) and lady on phone told me I had to take GIGA TV with it for test aswell.

She assured me I can return the TV equipment within 14 days and I wont be required to take extra contract for the TV package I dont need.

I have now returned the giga tv things withing 14 days(Sendungsnummer 188585365981, package delivered). In my account information I still see the gigatv package. Could you please check for me if the return is complete and the GigaTV is removed from my contract. I dont want to be stuck with it for 2 years as I never wanted in the first place.

Much appreciated!

MfG,

NikeM

[Nancy]

Hello NikeM,

you have received the contract documents for the GigaBox. Within 14 days you can cancel this contract via GigaTV. The return of the devices is not sufficient. Did you send us a cancellation and when?

Best regards

Nancy

[NikeM]

Hello,

I sent the cancellation notice via vodafone website widerruf/stornierung march 21st same day i sent back the equipment.

In return I got this message, with [T202003230135S010Z65570742] in the headline...

''please contact our english speaking colleagues at www.forum.vodafone.de. They will take care of your request. Simply create a new thread for your topic and have a little patience. Thank you very much.'' 

-NikeM

[Nancy]

Hello NikeM,

have you ever checked in your customer portal under documents whether a confirmation is stored there?

Otherwise I can also take a look at your data if you want. For this purpose I need your customer number, name, date of birth and address via private message. Afterwards, please report back here in the article.

Best regards

Nancy

[NikeM]

Hello again, sorry for the delay, I never got the notification for a reply on the thread.

Nothing in there, except the tarifwechsel that I initially got.

Ive PMd you

NikeM

[Thomas]

Hi NikeM,

we only got the hardware. We did not receive an additional cancellation. When and where had you sent it?

Regards

Thomas

[NikeM]

Hello,

Please refer to my earlier message.

''

I sent the cancellation notice via vodafone website widerruf/stornierung march 21st same day i sent back the equipment. ''

Using the web portal widerruf/stornierung service like before mentioned, I've also given the email reply ticket number to you so should not be a problem to find it.

NikeM

In return I got this message, with [T202003230135S010Z65570742] in the headline...

[Thomas]

Hi NikeM,

i found the e-mail from you. It was not processed by customer service because it was in English. I have now directly made up for it and you will receive a confirmation.

Regards

Thomas

[NikeM]

Fantastic!

Many thanks 🙂

NikeM

[Thomas]

Hallo NikeM,

you're welcome. Do you have any questions or can we close the post.

Grüße

Thomas